Domain Name Registration

We will process the registration for your .com, .org, .net, .biz or .info domain (subject to availability) for free. This includes paperwork and search for available domain names.

Data Transfer/Bandwidth

Some providers limit the bandwidth available to individual web sites; we do not. All HIS sites have full-bandwith access to the Internet over our multi-homed connections and will be able to handle any bandwidth requirements, even if your site becomes extremely popular.

Note: If your site exceeds the data transfer limits set for your account, you will get an email notification.

If your web site is over your plan quota more than 5 days during the billing month, you will be automatically billed to the plan level matching your real usage.  This lets you go over for short periods without any impact on cost.

If you wish to go back to your previous billing level, please send us a note at support@his.com .

HIS-hosted web server accounts are accessible at all times via FTP (Internet File Transfer Protocol), which you can use to update and revise your web site as frequently as you wish, whenever you wish.

For FrontPage enabled accounts, we strongly recommend using FrontPage exclusively to publish your web pages.

FrontPage server extensions are a set of server side applications that help you to build your web site quickly, easily and effectively using Microsoft FrontPage.

Available for Web Hosting accounts using the Plesk Control Panel only.

Note: Some features, such as Frontpage Usage Statistics Reports, are not supported on our servers.
We provide our own Daily Access Reports to analyze your site's statistics.

Virtual web server accounts hosted by HIS get their own CGI-BIN directories for you to install and run the scripts you want.

In addition, all HIS hosted sites support the popular PHP scripting language, which allows you to mix PHP programming code with your HTML code to create a very flexible, powerful site.

Already-working CGI scripts can be posted by FTP.

On Shell Web Hosting Accounts, shell access via SSH provides more flexibility in testing and debugging CGI scripts, since you can edit and test your scripts directly on the server.

You can enhance your web site with one of these features::

• Swish-E: Full text search Engine
• Formmail: get the result of your forms by email
• Bulletin Board
• Guestbook

We will happy to set these scripts up for you (a set up fee applies).

Apache::ASP allows for the use of Active Server Pages utilizing Perl scripting (Perlscript) only.
It enables the development of dynamic web applications with session management and embedded Perl code.
Available for Web Hosting accounts using the Plesk Control Panel only.

Another (easier) scripting option for dynamic pages is PHP.

Perl is an interpreted high-level
programming language. Many CGI programs are written in Perl. All our web Hosting accounts support Perl.

mod_perl is perl imbedded in the Apache web server for super-fast performance and increased flexibility.
www.perl.org/press/glossary.html
mod_perl is available for Web Hosting accounts using the Plesk Control Panel only.

MySQL is a fast, robust database solution.

Databases are used for a variety of business purposes like storing, analyzing, correlating and manipulating key information such as shopping cart data, billing information, vendor prices, employee statistics and customer profiles. Access to meaningful information is critical to making sound business decisions and managing an online business.

Postini SPAM and Virus Filter

HIS has partnered with Postini to provide you the latest tools to prevent viruses and junk email from reaching your computer. HIS provides this service a as part of our commitment to bring you the most reliable, efficient Internet service available.

Postini is available for free on mail.his.com and Zimbra accounts, and for a small fee on Copper, Bronze, Silver and Gold Web and Email Hosting accounts.

Our Copper, Bronze, Silver, Gold web hosting accounts include the Plesk Control panel

The Plesk Control Panel is a web based utility you can use to:

• Change your FTP passwords.
• Create and manage password-protected directories on your web site.
• Create and manage email accounts for your domain.
• Manage your log files.
• Create/ manage your own SSL certificates
• It includes phpMyAdmin to manage your databases and databases users.

Check our demo of the Plesk Control Panel: (click to bypass the warnings saying the sertificate belongs to vhostxxx.his.com)
then use:

user: pleskdemo.his.com
password: testing

Web Users are users who have a subdirectory under the main domain, i.e.: www.domain.com/~user, and have their own FTP access limited to this subdirectory only.
Available for Web Hosting accounts using the Plesk Control Panel only.

Shell access is not available for HIS shared Web Hosting plans.

HIS VPS web server accounts are set-up with UNIX shell access, which you can use to update and revise your web pages directly on the server, rather than by having to edit them on your own computer and to upload them via FTP.
Shell access is particularly handy for testing and refining CGI scripts.

Shell access is NOT available on the Web Hosting Accounts that use the Plesk Control Panel.

Bronze, Silver, Gold and Platinum Web Hosting accounts support "SSL" secure server features, which allow secure transactions for taking payments by credit card.

See our SSL Certificates pricing.
HIS charges a one-time setup fee (no additional monthly fee) to buy and install your digital certificate .

HIS has partnered with Verisign , Thawte and Geotrust to offer SSL certificates.

We will assist with the paperwork required for obtaining the certificate, including initial enrollment.

A variety of "shopping cart" packages are available.

You will need to make arrangements with your bank in order to set up VISA/MC/Amex/Discover merchant accounts so you can accept payments by credit card.

• Webalizer - individual months and past year summary. Summarizes entry & exit URLs, referrers (where people came from), agents (what browsers they used), search terms used in search engines that got them to your site, what countries your hits are coming from.
• AWStats (Advanced Web Stats) reports are also available.
  

In addition, you can download your raw log files upon request and run your own report routines whenever you want.

Logs are retained for each site for 12 month.

HIS virtual server accounts come with email boxes, which can be accessed via POP or IMAP email protocols.

POP is recommanded if you access your email mostly from one location, it downloads your email onto your PC.

IMAP is recommanded if you need to access your email from many location, as it keeps messages on our server.

Web/Email Web hosting accounts allow for setting up unlimited mailboxes, the number of mailboxes is limited only by the Disk Space you use.

Email groups several individual email accounts grouped together under one email address for convenient multi-copy messaging.

Available for Web Hosting accounts using the Plesk Control Panel only. They are not recommanded for more than 10 email addresses groups.

If you wish to setup a larger group, we recommand you set up a Mailing list.

Autoresponders send a message in response to any message sent to the address they are set up with.They are usually used for "Out of office" messages.

You can manage them from the Control Panel for Web/Email hosting accounts.

Submit a request to support@his.com to set up and auto-responder on a mail.his.com mailbox.

Regular dial-up users may use ISDN at 64K at no extra charge. 128K ISDN access is also available for an extra charge.

On Web/Email hosting accounts 12 months worth of full access logs are retained.

In addition to the automatically-prepared access reports, you can access your raw log files directly upon request - this lets you run special reports on your own computer.

An email alias is nother email address you use to get mail sent to your main email box.

mail.his.com email users can have up to 2 aliases per mailbox, Email users whose mail is hosted under a Web/Email account can have unlimited email aliases.

For customers who operate their own primary name servers, we will set up our name servers to act as secondary for any number of domains.

HIS name servers are hosted on three different backbone networks, and our primary name servers are housed at multiple secure, telco-grade, redundantly-connected locations, to avoid outages due to fiber cuts or power failures.

HIS Webmail is a simple web-based email interface that allows HIS users to check their email with any web browser, and to send and receive attachments.

For @his.com or @hers.com addresses, it's https://webmail.his.com

For web hosting customers with plesk control panel, it's webmail.domain.com

All HIS full-time connections are monitored 24 hours per day, 7 days per week. Connections that show signs of instability or go down pop up on our status monitors and set off alarms.

When a T1 connection becomes unstable (is up but with a high error rate) or goes down we immediately attempt to diagnose the problem (Telco failure, equipment failure, etc.) and begin corrective action. Your organizational contact will be notified.

Most full-time connections are very reliable and never go down. Most failures are short-lived and are the result of Telco difficulties. We maintain a database of all customer circuit information and are able to help Telco repair crews identify problems quickly when they occur.